Refunds
Your refund amount will include the amount you paid for your order, subtract the following amount (if any):
- Transaction fee
- Shipping fee (if the item was shipped)
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 – 5 business days.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
Special Return Note: do not return your product(s) without fist contacting our customer service team. We will provide you with specific guide for the return.
What items cannot be returned?
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A replacement product
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Free gifts
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Individual items from any gift bundle
LATE OR MISSING REFUNDS (if applicable)
Here is the steps of how you check your on-going refund process:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at support@greenhomex.com.
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.